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Toyota Financial Services (UK) Plc

Financial Ombudsman decision DRN-6094045 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr M also complained about adverse information reported to his credit file by TFS.Credit file reporting

Mr M complains about how Toyota Financial Services (UK) PLC (“TFS”) handled a resolution of a complaint he had with them about a car supplied using a hire purchase agreement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6094045.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.