HSBC UK Bank Plc
Financial Ombudsman decision DRN-6091419 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
X complains that HSBC UK Bank Plc treated him unfairly in relation to an overdraft he held with it.Treatment in financial difficulty
He’s said he wasn’t making payments towards it and preferred to prioritise his overdraft. He believes HSBC went on to default his account unfairly in March 2025Credit file reporting
Rules cited
FCA CONC (Consumer Credit sourcebook)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6091419.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.