MONZO BANK LIMITED
Financial Ombudsman decision DRN-6090875 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Thu Jul 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr A complains that MONZO BANK LIMITED unfairly applied a default to his credit file.Credit file reporting
Monzo has accepted that it didn’t provide the service it should have. There were delays in responding to Mr A and he had to chase Monzo for updates.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6090875.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.