Nationwide Building Society

Financial Ombudsman decision DRN-6090031 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms G complains that Nationwide Building Society (Nationwide) won’t refund the money she’s lost as a result of rogue trader scam.APP scam refund refused

Ms G also submitted a complaint about the upset and distress she had been caused by the agent.Complaint handling

Rules cited

FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6090031.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.