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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY

Financial Ombudsman decision DRN-6089847 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

NatWest discussed the support options available to Mr D. These included a short-term breathing space option, where interest would be suspended for 30 days, a forbearance arrangement, which would temporarily suspend payments, or other longer-term support options.Treatment in financial difficulty

despite being aware of his vulnerabilitiesSupport for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6089847.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.