MONZO BANK LIMITED
Financial Ombudsman decision DRN-6088664 Upheld
Upheldoutcome, as published by the Ombudsman
£15redress stated in the decision
Wed Jun 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Mr S complains that MONZO BANK LIMITED (“Monzo”) didn’t correctly update records held by credit reference agenciesCredit file reporting
He is also unhappy with the service Monzo provided around this situation.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6088664.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.