Firms › Accord Mortgages Limited ›
Accord Mortgages Limited
Financial Ombudsman decision DRN-6086120 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Accord should notify Miss M of the revised arrears balance and come to an affordable arrangement for it to be repaidTreatment in financial difficulty
Miss M complains that Accord Mortgages Limited didn’t treat her fairly in relation to the interest rate on her mortgage.Interest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6086120.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.