HSBC UK Bank Plc

Financial Ombudsman decision DRN-6083656 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

Banks are expected to report accurate and timely information about the way a customer manages their account. In turn, it wouldn’t be fair for me to ask HSBC to remove the default from Miss H’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6083656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.