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Lloyds Bank PLC
Financial Ombudsman decision DRN-6078165 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Feb 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Support for vulnerable customers
In the Ombudsman’s words
Lloyds must reassess Mr T’s request for an increase to his credit limit on the basis that Mr T’s Universal Credit income is suitable and acceptable income for them.Irresponsible lending
Lloyds acknowledge doesn’t reasonably consider Mr T’s circumstances as a disabled person in receipt of only one form of benefit as his only source of income.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6078165.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.