HSBC UK Bank Plc
Financial Ombudsman decision DRN-6071038 Not upheld
Not upheldoutcome, as published by the Ombudsman
£275redress stated in the decision
Fri Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs M complains HSBC UK Bank Plc (“HSBC”) reported a missed payment to the credit reference agencies (“CRAs”), despite telling her it wouldn’t.Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6071038.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.