Barclays Bank UK PLC

Financial Ombudsman decision DRN-6070899 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Jun 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

declined to refund her for transactions she didn’t makeAPP scam refund refused

Miss W has told us and Barclays about her neurodivergence and that can mean she processes information differentlySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6070899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.