Santander UK Plc
Financial Ombudsman decision DRN-6070486 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
I’ve thought very carefully about this and what the estate of Mrs F has said about the late Mrs F’s mental state at the time. And I do accept it’s entirely possible that Mrs F’s mental state was such that a power of attorney would have been appropriate, or some other real protection from consenting to transactions and requests she might not otherwise have consented to.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6070486.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.