HSBC UK Bank Plc
Financial Ombudsman decision DRN-6069635 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr H complains that HSBC UK Bank Plc trading as first direct (‘HSBC’) won’t refund the money he says was lost as the result of a scam.APP scam refund refused
Mr H also complains about the customer service he received from HSBC saying: • They didn’t request any evidence before reaching their decision and it was an unfair assessment.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6069635.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.