PayPal UK Ltd

Financial Ombudsman decision DRN-6068435 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I have seen evidence to show that PayPal sent this to the address it had on file... PayPal did not receive any payments, or contact, from Mr S before 28 August 2024 and so it registered the default on 6 September 2024Treatment in financial difficulty

Mr S complains that PayPal UK Ltd (trading as PayPal) applied a default to his account.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6068435.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.