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Nationwide Building Society
Financial Ombudsman decision DRN-6064467 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NW caused unreasonable delays to the claims process and there were a number of communication errors along the way.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6064467.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.