HSBC Bank plc

Financial Ombudsman decision DRN-6063761 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs E complains that HSBC UK Bank Plc will not reimburse her with money she lost to a scam.APP scam refund refused

I uphold Mrs E’s complaint in part but only for HSBC’s poor service and I require HSBC UK Bank Plc to pay her £250 compensation for distress and inconvenience as it has offered to do.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6063761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.