Zopa Bank Limited
Financial Ombudsman decision DRN-6061925 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Sep 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Zopa sent him a notice of default in the post and Mr B then contacted Zopa in late July 2025 to say that he had been the victim of fraud on his bank account and therefore had no access to the funds in that account.Treatment in financial difficulty
Zopa agreed it could have handled one of the calls better and agreed to pay him £60 compensation for any distress and inconvenience this had caused.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6061925.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.