Santander UK Plc
Financial Ombudsman decision DRN-6061433 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr M complains that Santander UK Plc made an error when he asked it to make a transfer of £600 between his accountsPayment delayed or failed
The way the complaint had been dealt with by Santander was poor and he’d needed to follow this up.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6061433.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.