HSBC UK Bank Plc
Financial Ombudsman decision DRN-6061187 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
CONC 7.3.5 provides some examples which include, suspending, reducing or waiving interest or charges, allowing payment deferrals or accepting token payments.Treatment in financial difficulty
Mr O shared in some detail the nature of his health condition, the challenges it poses him, and that the situation surrounding his account has made things worse for him.Support for vulnerable customers
Rules cited
FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6061187.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.