TSB Bank plc

Financial Ombudsman decision DRN-6060255 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

X’s complaint in that the information given unauthorised to the siblings by TSB was then used against XIdentity checks and access

After the death of Mr M who left a will which instructed the estate proceeds to be distributed to only a certain number of the siblingsBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6060255.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.