Revolut Limited

Financial Ombudsman decision DRN-6058644 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr V says that Revolut had knowledge of his gambling vulnerability and their lack of any intervention breached the FCA Consumer Duty to protect vulnerable customers from foreseeable and avoidable harm.Support for vulnerable customers

Mr V complained to Revolut that gambling block on his account had failed and he had been able to make numerous transactionsService failure

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6058644.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.