Happy Customers Group Ltd

Financial Ombudsman decision DRN-6058058 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Thu Feb 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Miss H wasn’t happy with the service she received from HCGL throughout this timeTreatment in financial difficulty

HCGL’s apparent refusal to meaningfully engage with this service, despite numerous requests for them to do so, is by any reasonable standard extremely poor.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6058058.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.