Lloyds Bank PLC

Financial Ombudsman decision DRN-6056887 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Mar 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss K complains Lloyds Bank PLC refused to reimburse money she lost to what she considers to be a scam.APP scam refund refused

Lloyds should pay Miss K £200 compensation in recognition of the distress and inconvenience its lack of updates caused her.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6056887.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.