Lloyds Bank PLC

Financial Ombudsman decision DRN-6056232 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed May 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

A company which I’ll call ‘O’ complains that Lloyds Bank PLC lent to it irresponsibly.Irresponsible lending

I would have expected Lloyds to look to support O and exercise forbearance from this point, but I haven’t seen any evidence it took any action.Treatment in financial difficulty

Rules cited

FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6056232.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.