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Starling Bank Limited
Financial Ombudsman decision DRN-6056145 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Miss M complains that Starling Bank Limited won’t reimburse money she lost as a result of a scam.APP scam refund refused
she was a vulnerable consumer at the time the payments were madeSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6056145.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.