HSBC Bank plc

Financial Ombudsman decision DRN-6055325 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms P complains that HSBC UK Bank Plc won’t reimburse her with money she lost to a scam.APP scam refund refused

Ms P has said she was vulnerable at the time the scam was taking place, given the way the scammer was pressurising her.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6055325.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.