Santander UK Plc
Financial Ombudsman decision DRN-6054710 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Mr G complained that Santander UK Plc provided him with an unaffordable overdraft which he later became reliant on.Irresponsible lending
Mr G complained to Santander saying they didn’t adequately review his overdraft usage and didn’t provide appropriate support despite there being clear signs he was struggling financially.Treatment in financial difficulty
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6054710.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.