Santander UK Plc
Financial Ombudsman decision DRN-6054075 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Feb 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Santander assessed Miss R’s financial position and agreed to a 15-month arrears repayment planTreatment in financial difficulty
Miss R has vulnerabilities resultant from her medical conditions that Santander should reasonably have taken account of.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6054075.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.