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Capital One (Europe) plc
Financial Ombudsman decision DRN-6046481 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Mr K complains that Capital One (Europe) Plc won’t provide him with a full refund in relation to a credit card payment he says he made as a result of a scam.APP scam refund refused
He is also unhappy with information they’ve reported to credit reference agencies (CRA’s).Credit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6046481.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.