HSBC Bank plc

Financial Ombudsman decision DRN-6046407 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

HSBC agreed that Mr S had been the victim of an account takeover and that the loan had been taken out fraudulentlyAPP scam refund refused

I think it was poor service for HSBC to say it couldn’t do anything about this without speaking to Mr S.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6046407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.