Santander UK Plc
Financial Ombudsman decision DRN-6043183 Upheld
Upheldoutcome, as published by the Ombudsman
£5,000redress stated in the decision
Thu Feb 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr B and Ms C are unhappy that Santander UK PLC won’t reimburse them when they reported being the victims of a scam.APP scam refund refused
I think the £50 award is fair to compensate Ms C for the inconvenience she suffered.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6043183.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.