Barclays Bank UK PLC

Financial Ombudsman decision DRN-6043118 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Miss A wants Tesco to remove the default registered on her credit file.Credit file reporting

Miss A says she wasn’t aware her account was going to be defaulted and was unable to contact Tesco as she was unwell.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6043118.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.