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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6042864 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20,000redress stated in the decision
Fri Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
NatWest’s systems flagged the transaction for security checks and applied a hold to the payment.Payment delayed or failed
Ms Y says following confirmation of her payment being complete she received no message about the payment being heldComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6042864.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.