Revolut Limited

Financial Ombudsman decision DRN-6040206 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs A is unhappy that Revolut won’t reimburse her fully after she was the victim of a scam.APP scam refund refused

Mrs A’s points concerning her vulnerabilities in relation to Revolut’s responsibility to prevent financial harm.Support for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6040206.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.