HSBC UK Bank Plc
Financial Ombudsman decision DRN-6040082 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
didn’t do enough to protect her when she fell victim to an investment scam, resulting in payments of over £200,000 being made from this accountAPP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6040082.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.