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Amplifi Capital (U.K.) Limited

Financial Ombudsman decision DRN-6037890 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr S complains Amplifi Capital (U.K.) Limited trading as Reevo Money (Reevo) unfairly reported a default with credit reference agencies (CRAs) following a number of missed payments on his loan account.Credit file reporting

due to some administrative issues in locating Mr S’s account and not calling him back when arranged, they agreed to compensate him £25.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6037890.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.