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National Savings and Investments
Financial Ombudsman decision DRN-6032898 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NSI shouldn’t have said the funds would bounce back within 15 days during a telephone call. I also note the poor service Mr B received, such as the incorrectly dated and incorrect information in a letterService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6032898.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.