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MotoNovo Finance Limited
Financial Ombudsman decision DRN-6032584 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
she told us that she was in the process of remortgaging her house and was concerned about the effect on her credit fileCredit file reporting
I appreciate Mrs N doesn’t feel the £50 compensation MotoNovo paid was fairComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6032584.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.