HSBC UK Bank Plc
Financial Ombudsman decision DRN-6032043 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
This means to fairly resolve this complaint HSBC needs to make good the financial loss it created by recalling the money back and depositing it into its lower interest (2.3% AER) ISA account.Interest and rates
HSBC transferred the funds on the date of receipt of her instructions, rather than the date of maturity as instructed.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6032043.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.