EE Limited

Financial Ombudsman decision DRN-6029310 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

Remove any information about Mr A’s fixed sum loan, from the details held with credit reference agencies.Credit file reporting

Mr A complained about the way EE Limited trading as EE (“EE”) responded to a claim about the quality of a phone he bought using a fixed sum loan agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6029310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.