Castle Trust Capital PLC

Financial Ombudsman decision DRN-6028569 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jun 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Castle should pay Ms P an extra £75 (so £100 in total) to resolve this complaint.Complaint handling

Castle caused substantial delays responding to her questions about regulatory information in connection with the account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6028569.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.