Barclays Bank UK PLC

Financial Ombudsman decision DRN-6026988 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Miss P complains that Barclays Bank UK PLC (Barclays) is refusing to refund her the amount she lost as the result of a scam.APP scam refund refused

Also, Barclays has confirmed it had not been made aware of her vulnerabilities at the time the scam was taking place.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6026988.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.