Revolut Limited

Financial Ombudsman decision DRN-6023205 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

unable to log on to his account with Revolut Ltd due to a system faultIdentity checks and access

Revolut took too long to resolve the matter and that this had caused a great deal of frustration to Mr BService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6023205.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.