Lloyds Bank PLC

Financial Ombudsman decision DRN-6021005 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I find Lloyds was reasonable in its decision to withdraw Mrs C’s arranged overdraft in February 2025. The account had been overdrawn for three months, with no payments made into the account.Treatment in financial difficulty

Mrs C complains Lloyds Bank PLC unfairly defaulted her overdraft.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6021005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.