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EE Limited
Financial Ombudsman decision DRN-6020868 Upheld
Upheldoutcome, as published by the Ombudsman
£969redress stated in the decision
Mon Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
EE should remove any adverse information from Miss E’s credit file in relation to the non-payment of her fixed sum loan agreementCredit file reporting
EE misinformed Miss G that she could continue with the device agreement despite moving her airtime contract to another provider.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6020868.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.