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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6018662 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr B has complained National Westminster Bank Public Limited Company is holding him liable for a £33,000 loan taken out as the result of a coercive scam.APP scam refund refused
He’s been a longstanding victim of scams since 2020, and NatWest were well aware of his vulnerability and took no action.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6018662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.