TSB Bank plc

Financial Ombudsman decision DRN-6015397 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

TSB defaulted her account and reported this to the credit reference agencies (CRAs).Credit file reporting

At the time of the default, Miss A was in a very vulnerable position during a time of crisis.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6015397.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.