Barclays Bank UK PLC

Financial Ombudsman decision DRN-6015275 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr M complains about advice given to him by Barclays Bank UK PLC trading as Barclaycard in relation to opening a credit card account.Product mis-sold

Barclaycard admitted it had told him, incorrectly, that he could apply for a credit card over the phone.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6015275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.