Mitsubishi HC Capital UK Plc

Financial Ombudsman decision DRN-6014512 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Tue Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Mr F complains that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance provided him with misleading information when he returned goods which were the subject of a finance agreement.Product mis-sold

Mr F also received an email which was intended for WPV.Service failure

Rules cited

Consumer Credit Act 1974, Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6014512.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.