Capital One (Europe) plc

Financial Ombudsman decision DRN-6013820 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending

In the Ombudsman’s words

Mr H complains Capital One (Europe) plc (Capital One) acted irresponsibly by failing to adequately consider all aspects of his financial situation, prior to approving him for credit.Irresponsible lending

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6013820.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.